Frequently Asked Questions
1. What airport do I need to fly into?
All flights should arrive into Cancun.
2. Can I go to the Takeover as a single?
No, Desire is a couples only resort. With prior approval you can bring a single female for an additional 50% of the room rate.
3. Is my deposit refundable?
Unfortunately deposits and payments are not refundable. We recommend Travel Insurance for any unforeseen circumstances. It special cases we may offer you a partial refund, resort credit, or H&H credit.
4. What is the cancellation policy, if hotel closes, or flights restricted?
If something drastically happens like hotel closes or Mexico/US closes its boarders we will provide resort credit or rebook on the rescheduled takeover date. Same if the resort closes because of a natural event.
5. Are Covid tests required?
Yes, Covid tests are required to get back on a return flight to the US. Covid tests will be provided by the resort free of charge for the takeover.