Frequently Asked Questions
1. What airport do I need to fly into?
All flights should arrive into Punta Cana.
2. Can I go to the Takeover as a single?
Desire is a couples only resort. With prior approval you can bring a single female for an additional 50% of the room rate.
3. Is my deposit refundable?
Unfortunately deposits and payments are not refundable. We recommend Travel Insurance for any unforeseen circumstances. It special cases we may offer you a partial refund, resort credit, or H&H credit.
4. What is the cancellation policy, if hotel closes, or flights restricted?
If something drastically happens like hotel closes or Mexico/US closes its borders we will provide resort credit or rebook on the rescheduled takeover date. Same if the resort closes because of a natural event.
5. Are Covid tests required to travel to the Dominican?
Most travelers (for example, from United States, Canada, Argentina, Mexico, Chile, Colombia, Panama, France, Germany, Italy, Russia, Puerto Rico, etc.) do not need to present a negative COVID-19 test upon arrival to enter the Dominican Republic. Airports and other ports of entry will perform a quick, aleatory test to a percentage of passengers, and all those who present symptoms, upon arrival.
Passengers who present a vaccination card or a negative PCR or antigen test taken within 72 hours prior to arrival in the Dominican Republic will be exempted from the random test. All passengers will also need to perform a temperature check. Passengers who present symptoms or whose test results are positive will be isolated and attended at authorized locations.
5. Are Covid tests required to return from the Dominican?
Yes, Covid tests are required to get back on a return flight to the US. Covid tests will be provided by the resort free of charge for the takeover.